Frequently Asked Questions
Everything you need to know about your BURGA order.
What kind of protection do BURGA phone cases provide?
We offer two types of cases: Snap and Tough. Our Snap cases are slim and stylish for basic protection, while our Tough cases feature a dual-layer design with a silicone interior and a hard shell exterior for heavy-duty drop protection.
How long will it take for my order to arrive?
Shipping times vary by location. Standard shipping typically takes 3-7 business days within the EU and US, while international shipping can take 7-15 business days. You will receive a tracking number as soon as your order ships.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Will the design on my case fade or scratch off?
No. We use high-quality sublimation printing technology that embeds the design into the material, ensuring a high-gloss, scratch-resistant finish that will not fade over time.
Do you offer a warranty on your products?
Yes, we provide a 12-month warranty on all our phone cases and accessories. This covers any manufacturing defects or print quality issues encountered during normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and various local 'Buy Now, Pay Later' options like Klarna depending on your region.